ANALYSIS OF THE INFLUENCE OF TOTAL QUALITY MANAGEMENT DIMENSIONS ON EMPLOYEE SERVICE OPERATIONAL PERFORMANCE (CASE STUDY: BAMBOO INSTITUTE IPDFPB.IP)
Keywords:
TQM, Quality, Empowerment, Performance, Linear RegressionAbstract
The purpose of this study is to identify the dimensions of Total Quality Management (TQM) for employee performance at the Bamboo Institute Company and identify the factors that influence employee performance at the Bamboo Institute Company. This study used a multiple linear regression method, with a sample of 40 respondents. The validity test results of this study indicate validity because the calculated R > R table or the constant value of degrees of freedom with a significance value of 5% and the calculated R value = N (0.2638). The reliability test results based on the Cronbach Alpha formula > 0.60 indicate that each question item is reliable, resulting in a Reliability Statistics result of 0.21, indicating that each question item is reliable. The results show that the Quality Oriented variable (X1) influences the performance of Manpower Service Operations (Y) with a result of 0.000 > 0.05 with a calculated T value of 5.621 < T table 2.02809. Therefore, it can be concluded that Ho is rejected, and Ha is accepted. This means that the independent variable (X1) influences the dependent variable (Y). On the other hand, the Worker Empowerment variable (X2) influences the performance of Manpower Service Operations (Y) with a result of 0.008 < 0.05 with a calculated T value of -2.789 < T table 2.02809 so it can be concluded that Ho is rejected, Ha is accepted. This means that the independent variable (X1) influences the dependent variable (Y).
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